Receive packages and pallets safely – it’s so convenient with Smartbox:
Have your packages and pallets delivered directly to our warehouse! With our parcel acceptance service, your shipments can arrive conveniently at our warehouse and be stored safely until you are ready to pick them up. No unnecessary waiting or detours - simple, practical and perfect for companies and private customers.
Flexible, secure and stress-free: parcel acceptance at Smartbox!
With our parcel acceptance, you benefit from flexible storage and collection: Have your parcels and pallets delivered directly to us and collect them whenever it suits you. Thanks to secure storage with video surveillance and access controls, all shipments are well protected. Our service saves you time and detours - ideal for companies with high parcel volumes and private individuals without their own storage facilities.
Flexible storage and collection
Customers can have their packages and pallets delivered directly to the warehouse free of charge and pick them up whenever it suits them. This saves you waiting time and allows you to easily integrate the pickup into your schedule.
Safe storage
Your shipments are stored safely and securely. Video surveillance and access controls ensure that all packages and pallets are optimally secured until they are picked up.
Convenient and time-saving
With our parcel acceptance service you save time and effort: have your shipments delivered directly to us and pick them up whenever it suits you. Ideal for an uncomplicated and flexible storage solution!
Take advantage of our parcel acceptance service and also request storage space on site.
Frequently asked questions about our parcel acceptance service.
Smartbox offers you flexible storage solutions that adapt perfectly to the needs of your company. From file archives to event equipment - our self-storage units are the right choice for every need.
Can I have my packages sent directly to the Smartbox address?
Yes, you can have your packages and pallets delivered directly to our warehouse address. Once the shipment has arrived, you can pick it up at any time.
Is the parcel acceptance service also available for large pallets?
Yes, our parcel acceptance service is suitable for parcels of all sizes - from small shipments to large pallets. We offer you sufficient storage space for your individual needs.
How will I be informed when my shipment has arrived?
As soon as your shipment has arrived with us, we will inform you immediately by email or telephone. This way you always know when your packages are ready for collection.
What security measures are in place for the stored packages?
Your packages and pallets are stored securely in our video-monitored warehouse. Access controls ensure that only authorized persons have access.
Can I ask someone to pick up my shipment for me?
Yes, you can appoint an authorized person to collect your shipment. You must issue a power of attorney for collection. The person being collected will also need their ID card.
How long can I store my packages with you?
We offer flexible storage times so that you can leave your shipments with us as needed. Whether for a short period of time or for a longer period of time - we adapt to your requirements. Without further information, the maximum storage time for your package is 4 weeks.
What are the costs for the parcel acceptance service?
Our parcel acceptance service is available exclusively to customers who have rented storage space from us. The parcel acceptance service is free of charge for our customers.
Is there a maximum number of packages I can send?
There is no set limit, but if there is a very high volume of parcels, please inform us in advance so that we can provide sufficient space.